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Our Privacy Policy

​Last Updated: 10/09/2025

 

At Tengdahl, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

 

Our Privacy Commitment

We never sell your personal information to third parties. Your data is used solely to provide you with excellent service and fulfill your orders.

 

1. Information We Collect

Personal Information You Provide

When you make a purchase or create an account, we may collect:

  • Name and contact details (email, phone number)

  • Billing and shipping addresses

  • Payment information (processed securely through our payment gateway)

  • Order history and preferences

  • Communication with our customer service team

Information Automatically Collected

When you visit our website, we may automatically collect:

  • IP address and browser information

  • Pages visited and time spent on our site

  • Device and operating system information

  • Cookies and similar tracking technologies (see Cookies section below)

 

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Communicate about your orders and account

  • Provide customer support and respond to inquiries

  • Send important updates about policies or services

  • Improve our website and shopping experience

  • Comply with legal obligations

Marketing Communications

  • We may send you promotional emails about new products or special offers

  • You can unsubscribe from marketing emails at any time using the link provided

  • We will never send unsolicited text messages

 

3. How We Share Your Information

We do not sell your personal information to anyone.

We only share your information in these limited circumstances:

  • Service providers: With trusted third-party services that help us operate our business (payment processors, shipping companies, email services) - they are contractually required to protect your information

  • Legal requirements: If required by law, court order, or to protect our rights and safety

  • Business transfer: In the event of a sale or merger of our business (your information would transfer under the same privacy protections)

 

4. Data Security

We take reasonable measures to protect your personal information:

  • Secure payment processing through encrypted gateways

  • Regular security updates and monitoring

  • Limited access to personal information on a need-to-know basis

  • Secure storage of customer records

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and shopping cart contents

  • Analyse website traffic and usage patterns

  • Provide personalised content and recommendations

  • Enable certain website functionality

You can control cookies through your browser settings, but some website features may not work properly if cookies are disabled.

 

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal, accounting, or reporting requirements

  • Resolve disputes and enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

 

7. Your Rights and Choices

Under Australian Privacy Law, you have the right to:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Ask us to correct inaccurate or incomplete information

  • Deletion: Request deletion of your personal information (subject to legal requirements)

  • Opt-out: Unsubscribe from marketing communications

  • Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner

 

8. Third-Party Links

Our website may contain links to other websites. This privacy policy only applies to our website - we are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies.

 

9. Children's Privacy

Our website and services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

 

10. International Customers

If you are located outside Australia, please note that your information may be transferred to and processed in Australia, where our servers and business operations are located.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website with a new "Last Updated" date

  • Sending an email notification for material changes (if we have your email address)

 

12. Google Analytics and Website Analytics

We use Google Analytics to understand how visitors use our website. This service collects information such as:

  • Pages visited and time spent on site

  • Geographic location (general area, not specific address)

  • Device and browser information

This information is used in aggregate form to improve our website and services. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

 

13. Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: brisbanearcade@gmail.com

Phone: 07 3210 0263

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For privacy-related complaints, you can also contact the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au

Phone: 1300 363 992

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