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Our Terms and Conditions

Last Updated: 10/09/2025

 

By accessing and using the Tengdahl website and online store, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.

 

1. General Information

Business Name: Tengdahl

Contact Email: brisbanearcade@gmail.com

Phone: 07 3210 0263

Website: www.tengdahl.com

These terms apply to all online purchases made through our website. For in-store purchases, additional terms may apply.

 

2. Product Information and Pricing

  • All product descriptions, images, and specifications are provided for general information purposes and we make every effort to ensure accuracy

  • Prices are displayed in Australian Dollars (AUD) and include GST where applicable

  • We reserve the right to modify prices at any time without prior notice

  • In case of pricing errors, we will contact you before processing your order

  • Product availability is subject to stock levels and may change without notice

 

3. Order Process and Acceptance

  • Placing an order constitutes an offer to purchase products

  • We reserve the right to accept or decline any order at our discretion

  • Order confirmation via email constitutes acceptance of your order

  • We may require additional verification for certain orders

  • Made-to-order items require special processing times as specified at time of purchase

 

4. Payment Terms

  • Payment is required in full at the time of ordering

  • We accept major credit cards, debit cards, and other payment methods as displayed at checkout

  • All transactions are processed securely through our payment gateway

  • Your payment method will be charged upon order confirmation

  • For payment disputes, please contact us immediately

 

5. Shipping and Delivery

  • Shipping costs and delivery timeframes are calculated at checkout

  • Delivery times are estimates and may vary due to circumstances beyond our control

  • Risk of loss and title pass to you upon delivery

  • You must provide accurate delivery information - we are not responsible for delays due to incorrect addresses

  • For delivery issues, please contact us within 48 hours of expected delivery date

 

6. Returns and Refunds

Our comprehensive Returns Policy applies to all purchases and can be found at https://www.tengdahl.com/returns-policy

Key points include:

  • 7-day return period for change of mind (from delivery date for online orders)

  • Items must be unused, in original condition with tags attached

  • Online returns require prior authorization

  • Customer responsible for return shipping costs unless item is faulty

  • 30-day return period for faulty items

  • Exclusions apply to made-to-order items, sale/clearance items, and gift cards

 

7. Consumer Rights

  • Nothing in these terms affects your rights under Australian Consumer Law, including:

  • Right to receive goods that match their description and are of acceptable quality

  • Right to a repair, replacement, or refund for major failures

  • Right to compensation for other reasonably foreseeable loss or damage

 

8. Privacy and Data Protection

  • We collect and use personal information in accordance with our Privacy Policy

  • Your information is kept secure and used only for order processing, customer service, and communication

  • We do not sell or share your personal information with third parties without consent

  • You have the right to access and correct your personal information

 

9. Intellectual Property

  • All content on our website, including images, text, logos, and design elements, is protected by intellectual property rights

  • You may not reproduce, distribute, or use our content without written permission

  • Product images are for illustration purposes and may vary from actual items

 

10. Limitation of Liability

  • Our liability is limited to the fullest extent permitted by law

  • We are not liable for indirect, consequential, or special damages

  • Our maximum liability for any claim is limited to the purchase price of the relevant product

  • We are not responsible for delays or failures due to circumstances beyond our reasonable control

 

11. Website Use and Availability

  • We strive to maintain website availability but cannot guarantee uninterrupted access

  • We reserve the right to suspend or modify the website for maintenance or updates

  • You must not use our website for any unlawful purpose or in a way that could damage our systems

 

12. Amendments and Updates

  • We may update these terms from time to time by posting revised versions on our website

  • Continued use of our website after changes constitutes acceptance of new terms

  • We recommend reviewing these terms periodically

 

13. Governing Law and Disputes

  • These terms are governed by the laws of Queensland, Australia

  • Any disputes will be resolved through the courts of Queensland

  • We encourage customers to contact us first to resolve any issues informally

 

14. Severability

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

 

15. Contact Us

For questions about these Terms and Conditions, please contact us:

Email: brisbanearcade@gmail.com

Phone: 07 3210 0263

 

By completing a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Returns Policy.

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